Refund Policy

Every new device gets a 7-day free trial automatically the first time it is activated. Please use it to check that IPStreamBox installs and plays your playlists properly on your device before you buy a plan.

Current plans:

• Free trial: 7 days, granted automatically the first time a device is activated. One trial per device.
• 1 Year: $5, one device, 1 year.
• Lifetime: $10, one-time payment, one device, no expiry date.

You can ask for a full refund within 7 days of your plan being applied if the IPStreamBox app does not work on your device and our support team cannot fix the problem.

This applies to both 1-year and Lifetime plans. When a refund is approved, the plan is removed from the device.

• Problems with your IPTV provider or its content: channels missing or offline, buffering from the provider, expired or blocked subscriptions, wrong EPG data, and similar issues. IPStreamBox is a player and does not supply content.
• Requests made more than 7 days after the plan was applied.
• Changing your mind after the app has worked on your device.
• Devices deactivated for breaking our Terms of Service.

Each plan covers one device. Replacing or changing your device is not a reason for a refund. Instead, contact us with the old and new MAC addresses and we will move your plan with a support reset.

Contact us by email at support@ipstreambox.com or through our contact form and include:

• the MAC address shown in the app;
• the date the plan was applied and how you paid;
• a short description of the problem, with your device model and screenshots if possible.

Never send us your device key or your IPTV passwords. We never need them.

Approved refunds are returned through the method you used to pay. How long it takes depends on that payment method.

This policy does not affect any rights you have under the consumer protection laws that apply to you.